Telemedicine Gains Importance During Pandemic

Denise GillinHealth Benefits, News

Shared from ZyWave, Inc. by Matt Pfeiffenberger, Vice President, Health Benefits Solutions

As the number of confirmed coronavirus disease 2019 (COVID-19) cases rises daily, hospitals and medical care providers are overwhelmed with phone calls and in-person visits. Telemedicine and telehealth services are emerging as viable solutions to help lessen the burden on health care facilities and staff, while still providing individuals with the care they need.

What is telemedicine?

Telemedicine is a form of technology-based communication that allows you to connect and communicate with a doctor without being in the same physical space.

How can telemedicine be beneficial in responding to the COVID-19 pandemic?

The symptoms of COVID-19 are close to the symptoms of the seasonal flu, cold, and allergies. As such, it can be difficult to know if you have COVID-19 without being tested. This means that health care facilities are being overwhelmed with requests for tests.

Guidance from the Centers for Disease Control and Prevention recommends calling your doctor or local care facility before you go for a visit, unless it’s a medical emergency. As demand for these health services increases, these facilities are being overwhelmed by phone calls and requests for tests.

In some cases, telemedicine can put you in contact with a doctor more quickly than calling your health care provider or local hospital could. The doctor can virtually assess your symptoms and ask screening questions to see if they would recommend a COVID-19 test for you. The doctor may also be able to recommend treatment options.

Telemedicine can also provide patients who are at the highest risk for developing severe illness as a result of COVID-19 with the care they need from the safety of their home.

Do all plans cover telemedicine?

While many major health plans cover telemedicine services, be sure to check your plan’s schedule of benefits to avoid any surprise costs.  Recently, many health plans have waived copays for telemedicine during the pandemic but a small copay may still apply. Such copays, however, are significantly lower than the copays for an urgent care visit or a trip to the emergency room.


For more information regarding telemedicine, contact Matt directly at 717.735.3069 or a member of the Murray Health Benefits team at 717.397.9600.

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