Knowledgeable and dedicated are two of Lily’s important attributes. Timeliness is another as she ensures billing is appropriately processed and paid within the state-mandated time frame. She also maintains excess policies and manages the claims management database.

She is married to Jose, and they have three adult children. Since becoming empty nesters, they enjoy walking their three dogs, Princess, Bella, and Ottis. This gives them the opportunity to connect with their neighbors and invite them over for dinner parties.