Claims Management Solutions

 

THIRD PARTY ADMINISTRATION SERVICES

Claims Administration

Murray’s Third Party Claims Administration (TPA) services reside within the Program Services Division of Murray Risk Management and Insurance. TPA services include Workers’ Compensation, General Liability, Auto Liability, Auto Physical Damage, Property, Specialty Liability Lines (Public Officials, Police Professional, and Employment Practices) and Medical Professional Liability. These services were developed from a process that manages events from “Day One – Minute One”, facilitates communication between all parties in a claim, and encourages learning from every event in an effort to prevent reoccurrence.

Murray’s Claims team provides Claims Administration Services for the following:

• Individual self-insured programs
• Captives
• Risk retention groups
• Claims administration within self-insured retention and deductible programs

 

 

 

 

 

Consulting / TPA Assessment

Murray Risk Management has the expertise in developing self-insured programs and providing third party administration services that ensure your program is functioning at an optimal level and realizing the maximum return on investment. 

With this service we will perform a concise, objective review of your current program to help you assess its effectiveness.  To start, we will come in at a time convenient for you and conduct a brief review of your current process.  We can provide, in advance, an overview of the information we would like to review so as to make the most efficient use of your time.  Subsequently, we will analyze the data gathered and provide you with a written report of our findings and any recommendations we may have for improvement.  Lastly, we will meet again briefly to discuss the implementation of the recommendations and how we can help you do so. 

 

TPA File Audit

With this service we will conduct file audits to assess appropriate claim practices.   The audit would include an analysis of the sample claims selected with feedback on strengths and improvement opportunity areas identified.

 

ASSISTANCE IN THE CRITICAL RECOVERY PROCESS

Keeping your workplace safe, preventing injury, minimizing potential for loss, and maximizing your financial outcomes are the constants within all of our efforts.  Murray offers a unique multi-disciplinary approach to every client.

Our staff of claims and risk control specialists work in tandem with you, and with your insurance company, to help you prevent loss, manages claims, and most importantly, learns from both.

From being at your side after a loss, to training your employees on safety issues, to certifying your safety committee or customizing up front claims management practices and procedures for timely solutions, Murray offers reliable advice and an experienced staff as the solution for your basic risk management needs.

Ours is a fundamental, personal commitment to helping you protect your business and your employees.

 

CLAIMS MANAGEMENT SOLUTIONS

Claims Consultants
The Claims Consultants objective is to assist in managing their Total Cost of Risk by improving the companies overall financial position through Risk Management. This is broader than claims but claims management is a big part of it. Services provide by Murray are as follows:

• Dedicate a Claims Consultant
• Formal Orientation
• Needs Assessment
• Customized Annual Service Plan
• Annual Stewardship Reports
• Insurance Company Relations
• Claims Review Meetings
• Advocacy
• 24/7 emergency/catastrophic claims coordination

Murray’s consulting provides other services such as physician panel development, return to work programs and staff training. Murray’s team additional provides 24 hour emergency claims contacts/coordination.